At SpingTree.com, your privacy and trust are central to everything we build.
This Privacy Policy explains what information we collect, how we use it, and the steps
we take to ensure responsible, transparent, and secure data handling.
Cancellations & Refunds
Updated on 10/07/2025. We want every customer to be happy with our work — but we also run an operations-heavy business
where time and resources are invested up-front. This policy explains when cancellations are possible and how refunds are handled.
How refunds are calculated
If a cancellation is eligible for a refund, the refunded amount will be processed after deducting:
- 2% — payment gateway charges
- 18% — IGST (where applicable)
Refunds are issued to the original payment method and typically take up to 10 business days to reflect, depending on the payment provider.
How to request a cancellation
To cancel a service, please open a support ticket or contact our billing team. A cancellation is only considered final once our billing team confirms it in writing.
General timeframes and rules
- Request cancellations within 12 hours of placing an order and before any work begins for the highest refund eligibility.
- If work has started (design, development, server provisioning, campaign setup, etc.), refunds are generally not available because resources have already been allocated.
- For recurring monthly subscriptions, canceling prevents future billing; refunds for time already consumed are handled case-by-case and according to the service’s specific terms below.
Service-specific summaries
Website design & development
- Full refund available only if the project has not yet started and the initial design concept has not been approved.
- If development work or deployments have begun, refunds will not be issued due to the time and resources already invested.
Graphic, logo & brochure design
- Refunds are available when the project has not started or the initial design direction remains unapproved.
- Once our designer begins work or final assets are delivered, refunds are not provided.
SEO services
- Full refund only while the project has not been started by our SEO or content teams.
- SEO is a medium-to-long term service (typically 6–12 months). We implement best practices but cannot guarantee specific rankings — refund claims based on rankings or traffic are not accepted.
Mobile app development (Android / iOS)
- Cancellations within 12 hours and before development starts may be eligible for a refund (gateway + IGST deductions apply).
- After development begins or milestones are delivered, refunds are not available.
Digital marketing & ad campaigns
- Refunds permitted only if canceled within 12 hours and before campaign work has started.
- Once creative, research, or campaign setup work begins, refunds are not provided because those resources are expended immediately.
Maintenance, hosting & server services
- Refunds are possible if cancellation occurs within 12 hours and no maintenance or provisioning activity has started.
- Once monitoring, optimizations, or fixes are underway, refunds are not issued.
Exceptions & third-party limitations
Some things are outside our control:
- We cannot refund for downtime or issues caused by third-party hosting providers or infrastructure we do not control.
- No refunds are issued for sites suspended for legitimate copyright or abuse/phishing complaints.
- If you request migration of code or content to another host, that action does not automatically qualify for a refund.
Dispute resolution & support
If you are unhappy with any part of our work, please contact your project manager or raise a support ticket immediately. We prefer to resolve issues through fixes, clarifications, or additional work where reasonable. If a refund is approved, our billing team will confirm timing and method.
Contact
For cancellations or refund requests, open a support ticket or email billing@spingtree.com. Include your order number and a short description so we can review quickly.
Note: This policy is intended to be fair to both our customers and the team that delivers Spingtree services. We may update these terms occasionally — major changes will be published on the site.
